Hometown Furniture FAQ – Delivery, Returns, Financing & More


Frequently Asked Questions

Find answers to the most common questions about Hometown Furniture. Need more help? Contact us here.

General Questions

Where is Hometown Furniture located?

We are located at 1946 Kingsley Ave., Orange Park, FL 32073.

What are your store hours?

  • Monday – Friday: 10 AM – 7 PM
  • Saturday: 10 AM – 5 PM
  • Sunday: 12 PM – 5 PM

How do I contact Hometown Furniture?

Call us at 904-272-6942 or email us at contact@hometownfurniture.com.

Shopping & Orders

Do I need an appointment to shop?

No appointment is required. You’re welcome to stop by during business hours.

Can I shop online?

Yes! Browse and shop our collections online. You can also place orders in-store.

Can I special order furniture?

Absolutely! We work with a variety of trusted brands to help you find exactly what you’re looking for.

How do I check the status of my order?

Call our store at 904-272-6942 and our team will provide an update.

Delivery & Pickup

Do you offer delivery?

Yes. We offer professional delivery and setup services. Delivery fees vary by location and order size.

Can I pick up my furniture?

Yes. You may pick up your items from our store. Please call ahead to schedule your pickup.

What areas do you deliver to?

We deliver to Orange Park, Jacksonville, and surrounding areas. Call us to confirm if we deliver to your zip code.

Returns & Cancellations

What is your return policy?

We offer a 1-day return policy for eligible items. Items must be in original condition. View full return policy.

Can I cancel my order?

Orders may be canceled within 24 hours at no charge. Cancellations after 24 hours may incur a 20% restocking fee.

Financing & Warranties

Do you offer financing?

Yes. We have several flexible financing options. Our team can help you find the best plan.

Do your products come with a warranty?

Most items include a manufacturer’s warranty. We also offer extended protection plans for additional peace of mind.

Products & Services

What brands do you carry?

We carry trusted brands including Ashley, Coaster, Crown Mark, Jamison, and more.

Can I see items on display before purchasing?

Yes. Many of our products are available to view in-store. If you’re looking for a specific piece, call ahead to confirm availability.

Community & Other Questions

Do you support local events or nonprofits?

Yes. Hometown Furniture is proud to support the Orange Park community through sponsorships and events.

https://www.donorschoose.org/hometownfurniture? timestamp=1754020166657

Who can I contact if my question isn’t listed here?

Please call us at 904-272-6942 or send us a message. We’re happy to help!